If you receive emails with Claim Maker Alerts attached- use this section to understand what the alert means and how to respond.

As batches are updated with additional documents or cases each day, we send out a daily email outlining everything that was updated. The updates sent out only apply to updates made to existing batches The email arrives from claim-maker-alerts@hank.ai and will look like this:

![As batches are updated with additional documents or cases each day, we send out a daily email outlining everything that was…](/uploads/2026/06/dfb4fe0a-77a9-4756-84b2-39b4f87cb10f.png)

The CSV file (seen in the image above) is sent via email when batches are updated with new cases or documents.

[View Sample File](https://cdn.manula.com/user/18712/docs/notifications-sample-excel.xlsx)

This file contains the facility name, the billing cycle role affected, the batch ID, and an explanation of what was updated as well as if a new batch was created if we received documents for an already processed batch.

**Example Notification Content**

The following notification is received. The info below is from one row in the CSV document. What is it telling the user and how should they respond?

facility:

TEST FACILITY

concerned\_roles: MedicalCoderAdmin, RevenueCycleReconciler

date\_of\_service: 09/07/2023

event\_description: Duplicate Batch Created for DOS: New Case Documentation Received

batch\_id: 190

batch\_state: New

case\_id: -9999

case\_state: New

case\_state\_reason: OK

created\_batch\_id: 190

created\_case\_id: 4725

First, we know a new batch with the same date of service of an existing "closed" batch (either Completed or Charges Entered) was created. Furthermore, we know that the original batch did NOT have an existing case corresponding to the new documentation set since "created\_case\_id" is populated but "case\_id" is "blank" (aka -9999). The reconciler should review the case(s) in the new batch, and if valid, release the batch for coding.

See other examples from the test file (view above)

![See other examples from the test file (view above)](/uploads/2026/06/b1d696a6-3fa3-4bbf-9216-e79fc6c7476d.png)