If you find that you do not need to include a case in a batch you can choose to mark it as ignore or you have the option to delete the case all together.

To delete a case…

**1) Select the case to delete**

![To delete a case…](/uploads/2026/06/f86a44fd-e961-4bb8-82a0-75c303e11578.png)

**2) Click the 3 action dots to pull up the cases menu in the Cases Pane and select 'Delete Case'**

![To delete a case…](/uploads/2026/06/dd47e87d-101b-44a6-9f34-d0aa5492fc66.png)

**3) Finally, confirm the deletion.** If you need the case restored, you can contact ui-support@hank.ai

![3) Finally, confirm the deletion.](/uploads/2026/06/9e08e841-b05f-41e9-8b8d-3422ec932a17.png)