New users must first navigate to cm.hank.ai and click 'Login with Account'

![New users must first navigate to cm.hank.ai and click 'Login with Account'](/uploads/2026/06/d24fe1a0-271c-4c02-b185-84215d7c1023.png)

Next, select the appropriate authentication method for your organization!

![Next, select the appropriate authentication method for your organization!](/uploads/2026/06/87feb91b-f665-47a3-a2c0-cfff35219f89.png)

_When prompted, users should make sure to ALLOW Auth0/Hank AI access to their profile information_

Once a new user is authenticated using the appropriate authentication method they will see the error message below when directed back to Claim Maker:

![Once a new user is authenticated using the appropriate authentication method they will see the error message below when dire…](/uploads/2026/06/be2c2e57-2345-4f01-bc95-2d54a04fc356.png)

**The user will then contact their internal Claim Maker admin user manager within the organization who will assign the correct Organization, role, and facility level access to the new user.**