Sometimes the Case State 'Missing Documents' will be applied to a case. Here are the steps to resolve:

<Steps>
<Step>Check for Batch level documents (indicated by a document icon in the Batch Pane). If Batch documents exist, click on the icon and check for an 'unmatched' category. If none exist, proceed to step 4.</Step>
<Step>Click on 'Unmatched' document type after opening the batch level documents pane.</Step>
<Step>If you locate your document – use the ['Split Document' function](/hank-claim-maker/guide/split-a-document) to move the document to the correct case.</Step>
<Step>If not placeholder or unmatched documents are found – log into the facility EHR to locate the missing documents and use the ['attach document' function](/hank-claim-maker/guide/attach-document-to-a-case) to manually attach the missing document.</Step>
</Steps>