HANK Claim Maker

Batches & Cases

• Create New Batch (If needed)
• Create New Case
• Assigning Batches and Cases
• Update Batch State
• Update Case State and Reason
• Customize Batch and Case States
• Filtering Batches and Cases
• Saving Filter Sets
• Move Case to Different Batch
• Delete a Batch

Documents

• Attach a Document to a Case
• Manually Uploading Documents for Processing
• Best Practices for File Uploads
• Move Documents
• Delete a Document
• Split Pages from a Document
• Document Remediation
• Missing Documents
• Case Document Viewer
• Batch Documents and Notes

Coding & Autocoding

• Coding Cases in Hank Claim Maker
• Coding Line Items
• Line Item Validation
• Keyboard Shortcuts for Line Items
• Validating Claims
• Autocoding 2.0 Overview
• AutoCoding Predictions
• Human Review Elements (Autocoding 2.0)
• Adding Additional Times

Data Entry

• Data Entry
• Data Entry Fields
• Data Entry Required Fields
• Field Formatting Reference
• Automatic Address Population using Zipcode
• Saving Insurances with IDs

Views, Layouts & Preferences

• Admin View Layout
• Coder View Layout
• Data Entry View Layout
• Resizable Panels
• Dark Mode
• User Settings

Reconciliation

• Schedule Reconciliation
• Reconcile View Layout

Exports & Billing

• Claim Maker Export Options
• Claim Maker Exports Explained
• Claim Maker JSON Export Specification
• CSV Billing Export Spec
• JSON Billing Export Spec
• Exporting Batches for Billing

Administration & Access

• Adding and Managing Custom User Roles
• Admin Role – Updating ASA Crosswalk
• Admin Role – Managing Users and Access and More!
• Manage Facility and Role Access
• Managing Provider and Surgeon NPIs
• Provider NPI and Advanced Search
• Removing Access to Claim Maker
• Updating Facility Display Name
• Updating ASA Crosswalks

Alerts & System Responses

• Decoding Claim Maker Alert Emails
• Event Descriptions and Recommended User Responses
• Updated System Responses for Common Scenarios